Helpdesk

“Probado has been our trusted IT service desk partner for several years, providing the expert management and technical reassurance we need to focus entirely on delivering excellence for our own clients. Their team was instrumental in our evolution, effortlessly guiding us through the complex transition from a traditional office-based model to a fully remote business. Beyond their technical proficiency, it is their responsiveness that truly sets them apart; they continue to react quickly to our evolving needs with tailored solutions. Having Probado in our corner gives us total confidence that our infrastructure is secure, scalable, and expertly handled.”

“Probado’s customer service stands out for being consistently available, collaborative, and genuinely supportive. Their team is always on hand to assist, responding quickly and proactively whenever support is needed. They approach every interaction with a friendly and approachable attitude, making communication easy and productive. What sets Probado apart is their strong commitment to collaboration; they work closely with partners to understand challenges and develop practical, solution-driven outcomes. Rather than simply responding to requests, they actively contribute ideas and improvements, ensuring progress at every stage. This reliable, cooperative approach makes them a trusted partner and a pleasure to work with.”

“Probado took over our IT service requirements efficiently and effectively. They were and are a pleasure to deal with, their customer service is exemplary; nothing is too
much trouble. Their services are competitively priced, and they work closely with us to ensure adaptability in a rapidly changing sector.”

“I have worked with Probado for many years and value their professionalism and attention to detail. They look after our IT systems and provide a level of service second to none. They have provided advice and assistance on the technical side prior to any IT projects being implemented and offer options and solutions where they can. Their team are polite and helpful and are a credit to Gordon and Martin.”

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“We are in our 13th year of being a customer of Probado’s and in that time they have helped us navigate various I.T related challenges. Whether the brief has been related to Server rebuilds or reacting to cyber-attacks Probado have been at the forefront of our support.

As I.T evolves so does Probado in ensuring our systems run smoothly and efficiently giving me the confidence that whatever the future holds them will be on top of it.”

“Probado has been our trusted IT Management partner for more than 15 years, and their support has been invaluable. We chose them because of the strong working relationship we built early on and the clear alignment between their values and ours. As a charity, value for money and keeping costs down is essential, and Probado has always understood that – offering solutions that are both effective and affordable.

Over the years, they have guided us through several significant changes, including helping us make the right decisions around improved Wi‑Fi connectivity and modernising key systems. Their team is responsive, knowledgeable, and genuinely committed to helping us succeed. Probado doesn’t just provide IT support – they provide confidence, stability, and partnership. We wouldn’t hesitate to recommend them.”

“The team at Probado are always fabulous in understanding what you need and finding the best, most economically viable solution, I met Martin and Gordon back in 2007 as they were developing the business and have stayed connected along the journey. Their customer focus and exploration to understand what you really need from an ‘IT’ offer is second to none, I fully recommend them as people to speak with as they support you to fully understand what you want product/services to do. They are completely ethical in the approach they take and have a human connection in developing equal relationships with the ‘customer’.”

“Talbot House is a small charity in North Manchester supporting families who care for children and adults with severe learning disabilities. As a small team, we simply don’t have the in house IT know how to manage things like computers/laptops, security, data protection, backups or phone systems.

Probado has looked after us for nine years now, and they’ve been brilliant. Gordon and the team are friendly, flexible and genuinely supportive. They’re very straight forward and always explain things in a way that makes sense.

Their support keeps us running smoothly, and it really lets us focus on helping our families who need our support.”

“As a small arts charity, outsourcing our IT to a local company who understood our needs was essential.

We’ve gone through various upgrades with the Probado team over the years and we know the team are always at the end of the phone if things crop up.”

“Probado IT has been an invaluable partner for Pearson Funeral Service over the past 15 years. They understand the unique needs of our business, where empathy and reliability are paramount.

Their phone system allows seamless call transfers among our team, ensuring no call goes unanswered. The built-in backup feature is particularly reassuring, automatically diverting calls to staff in case of system failure. Probado’s team is not only skilled but also approachable, with friendly support just a phone call away.

Their commitment to service excellence and understanding of our needs make them an indispensable part of our operations. We highly recommend Probado IT for their professionalism and dependable service.”

“Probado has supported Intact since 2017 and has played a vital role in our growth and development. They helped us transition from office-based servers to secure online systems and, over the past years, have worked closely with us to ensure our IT is fully fit for purpose and aligned with our values as a charity.

Their guidance has strengthened our platforms, improved security, and ensured our systems are safe, resilient, and future-ready. We have greatly benefited from Probado’s thoughtful, proactive approach and their genuine understanding of how to support charities like Intact to grow with confidence.”

“We recently partnered with Probado to provide a conferencing system for our new office space. From the initial enquiry they offered a range of options, and demonstrated the individual equipment capabilities available for our needs. Probado’s technicians were courteous, and available to complete the installation along with providing a brief training session.

Thanks to their support, our conference system is fully functional and suits the business requirements.”

“As a rapidly growing business, Probado have been a great partner to help us keep our IT in step with our commercial needs. I’ve found the whole team to be a pleasure to work with and responsive to our needs, and flexible when we’ve needed something new that requires additional planning and implementation. I feel confident that we’re in safe hands.”